CUSTOMER PRINCIPLES SURVEY

South Yorkshire Mayoral Combined Authority (SYMCA) is asking for views on what our Customer Principles should be for transport. Your views are essential to determine how we deliver a positive customer experience for an integrated transport network across the region.

A public survey asking for people’s views is running between 19 November and 3 December 2025.  

 Click here to complete the customer principles survey   

People without access to the internet can have their say by calling Traveline on 0800 952 0002 to request a copy.  

Contact us for general enquiries

To contact us about the consultation :

Email: communications@southyorkshire-ca.gov.uk

or call Traveline: 0800 952 0002

Privacy

All personal information (such as age) provided will be treated anonymously and will only be used for analysis of the key findings and trends in this consultation. Certain data is included for equal opportunities monitoring and information will not be used to identify individuals. Please read our privacy policy for information about how we handle data.